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1. While every effort will be made to have repair or maintenance work carried out within a reasonable period of time, some delay may occur because of the nature of the problem (eg whether it is minor, general or urgent), the availability of licensed contractors, the contractor’s current workload and the location of the dwelling concerned.

2. The managing agent is required to obtain prior approval from the THA when repair or maintenance work is likely to cost more than $1500.

3. If a contractor is called out and the repair or maintenance work results from a faulty appliance owned by you, or no problem is found, or you have failed to keep an appointment made with the contractor, you will be charged a service call out fee Authorisation: If I am not available to provide the approved contractor with reasonable access to the dwelling during business hours, I hereby agree to provide a key, or authorise the managing agent to release a spare key to the contractor to carry out the repair or maintenance work listed above.